Privacy Policy
Effective date: 15 June 2024
Read about how Arc Assets Pty Ltd ABN 38 675 134 148 and See Wealth Pty Ltd as trustee for The See Wealth Unit Trust ABN 62 842 952 821, us, we or our, collect, protect, use and share your personal information.
Privacy commitment
Your privacy is important to us. We are committed to protecting your privacy and we want to ensure that you have a clear understanding about the information we collect about you, how we use it and who we share it with.
We provide a number of products and services that require us to collect, store, share and use your personal information. This Privacy Policy applies when you use our products or services or interact with our website. It sets out how we collect information about you, how we use it and how we keep it secure.
This Privacy Policy also incorporates our Credit Reporting Policy which sets out how we use any credit information we collect.
We may change this Privacy Policy by publishing changes to it on our website. Please check our website regularly to ensure that you are aware of any changes to this Privacy Policy.
What information do we collect?
Personal information is information about you that is reasonably identifiable, for example name, email address and contact details.
Credit information is personal information that is collected in connection with a credit application. This includes identification information, default information or repayment history information.
In this Privacy Policy we use the term personal information to refer to both personal information and credit information.
The information we may collect and hold about you includes:
• name, address, email address, date of birth, phone number or numbers
• tax file number
• information about dependents or family members
• bank account details or credit or debit card details
• Medicare number, pension card number
• accounting and financial information
• occupation, employment history and details
• family commitments and social security eligibility
• financial needs and objectives
• assets and liabilities, current and future, income and expenses
• superannuation and insurance details
• risk profile details
• details of your interactions with us
• internet protocol address
• location information
• information about the type of device and operating system used by you
• any other relevant information that you give to us for the purpose of providing you with our products or services
Depending on the services we provide to you, we may also collect sensitive information from you, such as health information, in connection with insurance application forms.
How do we collect personal information?
We collect personal information either directly from you or from other people such as:
• related entities
• suppliers and service providers in connection with providing our products and services
• your advisers
• banks, financial institutions and other financial product providers
• your employer
• fund managers
• superannuation funds
• life insurance companies
• public sources
We collect information when you:
• visit our website
• submit application forms with us
• participate in a phone call with us
• email or otherwise correspond with us
Why we collect, hold, use and disclose personal information
We will only use your personal information for the purposes for which it was collected, the primary purpose, or for a purpose related to the primary purpose if you would reasonably expect us to use the information for that purpose, or otherwise with your consent.
Our primary purposes for collecting, holding, using and sharing, disclosing, your personal information include:
• providing our products and services and customer support
• sending you information about events, products, services and opportunities that may be of interest to you
• conducting market research, where we contact you for feedback on our products or services
• running and improving our website, including your experience with our website
• identifying and controlling or minimising risks to our products or services
• detecting and preventing suspicious or fraudulent activity
• monitoring compliance with our terms and conditions
• providing information to our advisers, including lawyers and accountants, to help us comply with legal, accounting or security requirements
• protecting our legal rights and interests, and the interests of others, including in connection with legal claims, compliance, regulatory and audit functions and ensuring data security
• verifying your identity pursuant to the Anti-Money Laundering and Counter-Terrorism Financing Act
• complying with our legal obligations, resolving disputes with customers, and enforcing our agreements
• any purpose related to the above
Do we use your personal information for direct marketing?
No. We do not use your personal information for direct marketing purposes.
Sharing, disclosing, your information
We share your personal information with:
• our related entities
• suppliers and service providers in connection with providing our products and services
• payment systems operators
• banks or other financial institutions
• fund managers
• superannuation funds
• life insurance companies
• financial product issuers
• a purchaser of our business
• specific people authorised by you to receive information held by us
• government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law
Information that we provide to other people will be handled in accordance with their privacy policy.
Sharing, disclosing, your information outside Australia
We do not share or disclose your personal information outside of Australia.
Using our website and cookies
We collect personal information about you when you use and access our website.
While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit, and the internet protocol address assigned to your computer.
We may also use cookies or similar tracking technologies on our website that help us track website usage and remember preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that placed the cookie on your device to recognise you across different websites, services, devices or browsing sessions.
You can disable cookies through your internet browser, but our website may not work as intended if you do so.
Links
Our website may contain links to websites operated by other people. Those links are provided for convenience and may not remain current or be maintained.
We are not responsible for the privacy practices of, or any content on, those linked websites. We have no control over or rights in any linked websites. The privacy policies that apply to those websites may differ from this Privacy Policy. Please read them before using those websites.
How we hold your information to keep it safe
We hold your personal information in either electronic or hard copy form.
We take reasonable steps to protect your information from misuse, interference and loss, and from unauthorised access, modification or disclosure. We use physical, administrative, personnel and technical measures to protect your personal information.
For example, we:
• impose confidentiality requirements on employees and provide training on information security
• maintain policies and procedures for document storage and system access
• implement firewalls and virus scanning tools
• destroy or de-identify data when it is no longer required
However, we cannot guarantee the security of your information.
Rights to access your information or seek correction
You can access the personal information we hold about you by contacting us using the details below. In some cases, we may not be able to provide access to all information and we will explain why. We may need to verify your identity before providing access.
If you believe information we hold about you is inaccurate, please contact us and we will take reasonable steps to correct it.
Right to remain anonymous
You can choose not to provide us with personal information. However, if you do so, we may not be able to provide you with our products or services.
Do we disclose credit information to credit reporting bodies?
We do not disclose your credit information to credit reporting bodies, including for the purpose of requesting a credit check on you.
How to complain
If you believe we have breached the Privacy Act, or you wish to complain about how we have handled your personal information, please contact us using the details below. Include your name, email address or telephone number, and clearly describe your complaint.
We will acknowledge and respond to your complaint within a reasonable period of time.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner:
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Website: www.oaic.gov.au
Contact us
For further information about this Privacy Policy or our privacy practices, to access or correct your information, or to make a complaint, contact:
Privacy Officer
Phone: 02 9327 1501
Email: admin@arcassets.com.au
Address: Level 1, 85 Elizabeth Street, Paddington NSW 2021